SHIPPING & RETURNS

SHIPPING POLICY

We ship Mondays and Wednesdays. Please allow 1-3  business days for us to pack and ship your order. Once your order has shipped it should arrive within 2-5 days.

RETURN & EXCHANGE POLICY

Last updated March 7th, 2022

Thank you for your purchase. We hope you are happy with the items you selected. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange of the same price value. Please see below for more information on our return/exchange policy.

This template was created using Termly’s Return Policy Generator.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS

To return an item, please email customer service at jggstore@yahoo.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Jones General Goods

Attn: Returns

RMA #

2202 Sockwell Dr. SW

Huntsville, AL 35803

USA


REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 1-2 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

All Soaps

 

DEFECTS/DAMAGED GOODS


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange, and in order to issue an exchange a photo of proof of damage must be sent to the following email address: jggstore@yahoo.com

SALE/CLEARANCE ITEMS


Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

jggstore@yahoo.com